.ksw-tickets{font-family:Inter,system-ui,sans-serif;max-width:1100px}.ksw-tickets h2{margin:0 0 22px}.ksw-tickets h3{margin:24px 0 14px}.ksw-tickets form{background:#fff;border:1px solid #dfe4eb;padding:22px;border-radius:12px;display:grid;gap:16px;box-shadow:0 2px 10px #17243b08}.ksw-tickets label{display:grid;gap:7px;font-weight:600}.ksw-tickets input,.ksw-tickets textarea,.ksw-tickets select{box-sizing:border-box;width:100%;padding:12px;border:1px solid #ccd4dd;border-radius:8px;font:inherit}.ksw-tickets button{background:#1457a6;color:#fff;border:0;border-radius:8px;padding:12px 22px;font:600 14px Inter,system-ui;justify-self:start;cursor:pointer}.ksw-ticket-table{overflow-x:auto;border:1px solid #e1e6eb;border-radius:12px;box-shadow:0 3px 12px #15213b0d}.ksw-ticket-table table{width:100%;border-collapse:collapse;background:#fff;min-width:650px}.ksw-ticket-table th,.ksw-ticket-table td{padding:15px;text-align:left;border-bottom:1px solid #edf0f4}.ksw-ticket-table th{background:#f5f7fa;color:#334155}.ksw-ticket-alert{padding:12px 15px;border-left:4px solid #2d7d46;background:#f3faf5}.ksw-ticket-thread{display:grid;gap:12px}.ksw-ticket-thread article{border-radius:12px;background:#f7f9fc;border:1px solid #e0e6ee;padding:16px}.ksw-ticket-thread article p{white-space:normal;margin-bottom:0}.ksw-ticket-thread article small{color:#64748b;margin-left:12px}

/* Keroserweb OS · Tickets admin department manager */
.ksw-tickets-admin{font-family:Inter,system-ui,sans-serif;max-width:none;margin-right:20px}
.ksw-tickets-admin>h1{font-weight:750;color:#252039;margin:24px 0}
.ksw-tickets-admin>.widefat{border:1px solid #e9e3f4;border-radius:12px;overflow:hidden;box-shadow:0 5px 18px rgba(62,33,95,.05)}
.ksw-departments-section{margin:26px 0 38px;background:#fbfaff;border:1px solid #e9ddfa;border-radius:18px;padding:26px;box-sizing:border-box}
.ksw-departments-header{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:22px}
.ksw-departments-header h2{font-size:22px;font-weight:750;line-height:1.3;margin:0 0 6px;color:#302347}
.ksw-departments-header p{font-size:13px;color:#716784;margin:0}
.ksw-departments-count{padding:7px 12px;border-radius:999px;background:#eee5fb;color:#6933a2;font-weight:700;white-space:nowrap}
.ksw-departments-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px;align-items:stretch}
.ksw-department-card{display:flex;flex-direction:column;gap:9px;min-width:0;margin:0;padding:20px;background:#fff;border:1px solid #e6deee;border-radius:14px;box-shadow:0 3px 12px rgba(57,29,88,.055);box-sizing:border-box;transition:border-color .2s,box-shadow .2s}
.ksw-department-card:hover{border-color:#bd9ae7;box-shadow:0 7px 24px rgba(88,49,133,.11)}
.ksw-department-card-top{display:flex;align-items:center;gap:10px;margin-bottom:6px;color:#3f2c58;font-size:15px}
.ksw-department-icon{display:grid;place-items:center;width:34px;height:34px;flex:none;border-radius:10px;background:#f0e8fc;color:#743aba;font-size:20px;font-weight:700}
.ksw-department-card label:not(.ksw-department-active){font-size:12px;font-weight:700;color:#514560;margin:0}
.ksw-department-card input[type=text],.ksw-department-card textarea{width:100%;max-width:none;min-height:40px;margin:0 0 6px;padding:9px 12px;box-sizing:border-box;border:1px solid #d9d1e3;border-radius:8px;background:#fff;color:#2f2938;font:inherit;font-size:13px;box-shadow:none}
.ksw-department-card textarea{min-height:68px;resize:vertical;line-height:1.5}
.ksw-department-card input:focus,.ksw-department-card textarea:focus{border-color:#7839bc;box-shadow:0 0 0 2px rgba(120,57,188,.12);outline:none}
.ksw-department-footer{display:flex;gap:12px;justify-content:space-between;align-items:center;margin-top:auto;padding-top:9px}
.ksw-department-active{display:flex;align-items:center;gap:7px;color:#52485f;font-size:13px;font-weight:550}
.ksw-department-active input{margin:0;accent-color:#7839bc}
.ksw-department-card .button.button-primary.ksw-department-save{display:inline-flex;align-items:center;justify-content:center;min-height:39px;height:auto;padding:8px 18px;background:#7839bc!important;border:1px solid #7839bc!important;color:#fff!important;border-radius:9px;font-size:13px;font-weight:700;line-height:1.4;text-shadow:none;box-shadow:none}
.ksw-department-card .button.button-primary.ksw-department-save:hover,.ksw-department-card .button.button-primary.ksw-department-save:focus{background:#602c9b!important;border-color:#602c9b!important;color:#fff!important}
.ksw-department-new{border:1px dashed #aa85cf;background:#fdfaff}
.ksw-department-new .ksw-department-icon{background:#7839bc;color:#fff}
@media(max-width:1150px){.ksw-departments-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:720px){.ksw-departments-section{padding:16px}.ksw-departments-grid{grid-template-columns:1fr}.ksw-departments-header{align-items:flex-start;flex-direction:column}.ksw-department-card{padding:16px}}

/* Tickets no Elementor / front-office */
.ksw-tickets .ksw-ticket-btn{display:inline-flex;align-items:center;background:#7839bc;color:#fff!important;padding:11px 18px;border-radius:9px;text-decoration:none;font-weight:700}
.ksw-tickets .ksw-ticket-btn:hover{background:#602c9b;color:#fff!important}
.ksw-tickets .ksw-ticket-btn-secondary{background:#f0e7fc;color:#5b2d90!important}
.ksw-tickets .ksw-ticket-btn-secondary:hover{background:#e4d4f7;color:#4d227f!important}
.ksw-tickets button{background:#7839bc;color:#fff}
.ksw-tickets button:hover{background:#602c9b}
.ksw-tickets .ksw-ticket-close{border:0;background:transparent;box-shadow:none;padding:0;margin-top:16px;display:block}
.ksw-tickets .ksw-ticket-btn-close{background:#fff;border:1px solid #b42318;color:#b42318}
.ksw-tickets .ksw-ticket-btn-close:hover{background:#fff2f1;color:#991b1b}
.ksw-tickets .ksw-ticket-actions{margin:20px 0}

/* 0.12.68 - listagem e conversa em estilo Keroserweb */
.ksw-ticket-list-toolbar{display:flex;align-items:center;justify-content:space-between;gap:18px;flex-wrap:wrap;margin:20px 0 18px}.ksw-ticket-list-toolbar h2,.ksw-ticket-list-toolbar h3{margin:0 0 5px;color:#302347;font-size:21px}.ksw-ticket-list-toolbar p{color:#716784;margin:0;font-size:13px}.ksw-ticket-list-toolbar label{font-weight:600;color:#50465f;font-size:12px;display:grid;gap:7px}.ksw-ticket-search{width:min(100%,340px);min-height:40px;padding:9px 13px;border:1px solid #d8cde7;border-radius:9px!important;background:#fff;font:inherit}.ksw-search-label{display:block;margin:0 0 14px}.ksw-search-label input{display:block;margin-top:7px}.ksw-ticket-admin-list{max-width:none}.ksw-tickets-admin .ksw-ticket-table table{min-width:800px}.ksw-tickets .ksw-ticket-table table{min-width:700px}.ksw-ticket-table td{vertical-align:middle}.ksw-ticket-table tbody tr:hover{background:#faf7ff}.ksw-ticket-table tbody tr[hidden]{display:none}.ksw-status{display:inline-flex;align-items:center;justify-content:center;padding:6px 11px;border-radius:999px;background:#eee5fb;color:#5d3190;font-weight:700;font-size:12px;white-space:nowrap}.ksw-status-open{background:#e7f3ff;color:#155eaa}.ksw-status-answered{background:#e9f8ee;color:#20753d}.ksw-status-pending{background:#fff4df;color:#8f5b0c}.ksw-status-resolved{background:#e5f5ed;color:#246b45}.ksw-status-closed{background:#f0edf3;color:#635c69}.ksw-tickets-admin .ksw-ticket-btn,.ksw-ticket-table .ksw-ticket-btn{display:inline-flex;align-items:center;justify-content:center;background:#7839bc;color:#fff!important;text-decoration:none;border-radius:9px;padding:9px 15px;font-weight:700;font-size:12px}.ksw-tickets-admin .ksw-ticket-btn:hover,.ksw-ticket-table .ksw-ticket-btn:hover{background:#602c9b}.ksw-ticket-detail{background:#fff;border:1px solid #e7dff0;border-radius:16px;padding:22px;margin-top:20px;box-shadow:0 4px 18px rgba(57,29,88,.045)}.ksw-ticket-detail-head{display:flex;align-items:flex-start;justify-content:space-between;gap:15px;margin-bottom:20px}.ksw-ticket-detail-head h3{margin:0 0 7px;font-size:21px;color:#332149}.ksw-ticket-detail-head p{margin:0;color:#70637d}.ksw-ticket-back{display:inline-block;margin-bottom:14px;color:#67329e}.ksw-tickets .ksw-ticket-thread,.ksw-tickets-admin .ksw-ticket-thread{display:flex;flex-direction:column;gap:14px;padding:20px;background:#faf8fd;border-radius:12px;border:1px solid #f0e9f6}.ksw-tickets .ksw-ticket-thread article,.ksw-tickets-admin .ksw-ticket-thread article{width:fit-content;max-width:82%;box-sizing:border-box;padding:16px 18px;border-radius:14px;background:#fff;border:1px solid #e4dfeb;box-shadow:0 2px 8px #32204708}.ksw-tickets .ksw-ticket-thread article.ksw-ticket-message-support,.ksw-tickets-admin .ksw-ticket-thread article.ksw-ticket-message-support{align-self:flex-end;background:#eee5fb;border-color:#decdf2}.ksw-tickets .ksw-ticket-thread article.ksw-ticket-message-client,.ksw-tickets-admin .ksw-ticket-thread article.ksw-ticket-message-client{align-self:flex-start}.ksw-ticket-message-head{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap}.ksw-ticket-message-head strong{color:#39244e}.ksw-ticket-message-head small{margin:0!important;font-size:11px}.ksw-ticket-thread article p{line-height:1.65;overflow-wrap:anywhere}.ksw-tickets-admin .ksw-ticket-detail~form{max-width:850px}.ksw-tickets-admin .ksw-ticket-detail~form textarea{width:100%;max-width:100%;border-radius:10px;border:1px solid #d8cde7;padding:12px}.ksw-tickets-admin .ksw-ticket-detail~form button{background:#7839bc;color:white;border:0;border-radius:9px;padding:11px 18px;cursor:pointer}@media(max-width:700px){.ksw-ticket-detail{padding:14px}.ksw-ticket-detail-head{flex-direction:column}.ksw-tickets .ksw-ticket-thread article,.ksw-tickets-admin .ksw-ticket-thread article{max-width:96%}}
/* Anexos privados: ligação de download autorizada no servidor */
.ksw-ticket-files{list-style:none;margin:12px 0 0;padding:0;display:flex;flex-wrap:wrap;gap:8px}.ksw-ticket-files li{margin:0}.ksw-ticket-files a{display:inline-block;padding:7px 10px;border-radius:8px;background:#f1e9fa;color:#5b288d;text-decoration:none;font-size:12px;font-weight:600}.ksw-ticket-files a:hover{background:#e7d8f6;color:#481b74}.ksw-tickets input[type=file],.ksw-tickets-admin input[type=file]{width:100%;padding:10px;border:1px dashed #bda6d8;border-radius:8px;background:#faf7ff}

/* Tickets — editor de modelos de email */
.ksw-ticket-mail-admin{max-width:1250px}.ksw-ticket-mail-admin .ksw-mail-identity,.ksw-ticket-mail-admin .ksw-mail-template-card{background:#fff;border:1px solid #e8e2f0;border-radius:14px;padding:22px;box-shadow:0 4px 14px rgba(36,17,66,.05)}.ksw-ticket-mail-admin .ksw-mail-template-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;margin:22px 0}.ksw-ticket-mail-admin .ksw-mail-template-card label{display:block;margin:14px 0 7px}.ksw-ticket-mail-admin textarea,.ksw-ticket-mail-admin input[type=text]{border-radius:8px;padding:10px}.ksw-ticket-mail-admin .button-primary{background:#7c3aed!important;border-color:#7c3aed!important;color:white!important;border-radius:8px}.ksw-ticket-mail-admin .button-primary:hover{background:#6d28d9!important}@media(max-width:850px){.ksw-ticket-mail-admin .ksw-mail-template-grid{grid-template-columns:1fr}}

/* 0.12.78: correspondência de suporte com cartões largos e editor de respostas */
.ksw-tickets .ksw-ticket-thread,.ksw-tickets-admin .ksw-ticket-thread{background:#f8f7fb;gap:18px;padding:24px;}
.ksw-tickets .ksw-ticket-thread article,.ksw-tickets-admin .ksw-ticket-thread article{width:100%;max-width:100%;padding:0;border:1px solid #e7e1ef;background:#fff;box-shadow:0 4px 14px rgba(31,17,51,.035);overflow:hidden;align-self:stretch;}
.ksw-tickets .ksw-ticket-thread article.ksw-ticket-message-support,.ksw-tickets-admin .ksw-ticket-thread article.ksw-ticket-message-support{background:#f4eefa;border-color:#dccceb;}
.ksw-ticket-message-layout{display:flex;align-items:flex-start;gap:16px;padding:20px;}
.ksw-ticket-message-avatar{flex:0 0 44px;width:44px}.ksw-ticket-avatar{border-radius:50%;width:44px;height:44px;object-fit:cover}
.ksw-ticket-message-content{min-width:0;flex:1}.ksw-ticket-message-head{padding-bottom:10px;border-bottom:1px solid rgba(101,65,139,.12);margin-bottom:12px}.ksw-ticket-message-head small{color:#71687c}
.ksw-ticket-message-body{line-height:1.7;overflow-wrap:anywhere;color:#29223a}.ksw-ticket-message-body p{margin:0 0 10px!important}.ksw-ticket-message-body p:last-child{margin-bottom:0!important}.ksw-ticket-message-body ul,.ksw-ticket-message-body ol{margin:8px 0 12px 25px}.ksw-ticket-message-body a{color:#67329e}
.ksw-ticket-compose{border:1px solid #d9cce9;border-radius:12px;overflow:hidden;background:#fff}.ksw-ticket-compose-toolbar{display:flex;flex-wrap:wrap;gap:6px;padding:8px;background:#f7f2fd;border-bottom:1px solid #e6daf3}.ksw-ticket-compose-toolbar button{border:1px solid #d9cce9!important;background:#fff!important;color:#563178!important;padding:7px 11px!important;border-radius:7px!important;cursor:pointer}.ksw-ticket-compose-toolbar button:hover{background:#e9ddf7!important}.ksw-ticket-compose textarea,.ksw-tickets-admin .ksw-ticket-compose textarea{width:100%;min-height:170px;margin:0!important;border:0!important;border-radius:0!important;box-shadow:none!important;display:block;padding:16px!important;resize:vertical}.ksw-tickets .ksw-ticket-detail~h3,.ksw-tickets-admin .ksw-ticket-detail~h3{margin-top:25px}
.ksw-ticket-actions{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.ksw-ticket-actions+.ksw-ticket-close{margin-top:-62px;margin-left:160px;margin-bottom:18px}
@media(max-width:700px){.ksw-tickets .ksw-ticket-thread,.ksw-tickets-admin .ksw-ticket-thread{padding:12px}.ksw-ticket-message-layout{padding:14px;gap:10px}.ksw-ticket-message-avatar{flex-basis:34px;width:34px}.ksw-ticket-avatar{width:34px;height:34px}.ksw-ticket-actions+.ksw-ticket-close{margin:0 0 18px}}
.ksw-ticket-message-avatar img{display:block;width:44px;height:44px;border-radius:50%;object-fit:cover}@media(max-width:700px){.ksw-ticket-message-avatar img{width:34px;height:34px}}